B2C

General Questions

• How long has Ditsch been around?

  In 1919, Wilhelm Ditsch founded a small pretzel bakery near the train station in Mainz. With great passion and true craftsmanship, he laid the foundation for a brand that is now known far beyond the city limits. Ditsch quickly recognized the potential of mobile sales and opened a stand directly on the platform – the first step in an impressive success story.

  Today, we stand for quality, variety, and strong values. Our employees and agency partners contribute every day to delighting our customers with freshly baked pretzel products – from the classic pretzel to innovative snack ideas.

  That Ditsch has existed for over a century is proof of our successful concept and the continued demand for traditional flavor, baked by real pretzel bakers. Even today, you can feel the influence of founders Wilhelm and Heinz Ditsch – strong, approachable, and authentic.

• What makes Ditsch shops special?

  Every Ditsch shop offers more than just delicious pretzel products: it is the result of decades of tradition, dedicated work, and continuous development. Today, Ditsch operates over 170 shops and is one of the leading providers of pretzels, pizzas, and savory snacks in Germany.

  What sets us apart is our close connection to our customers. Our teams are passionate about offering fresh quality every day – from classic pretzel snacks to new trend products. In our shops, we don’t just bake – we also invest continuously: in modern technology, sustainability, and the growth of our company. Each Ditsch shop is a place where quality and responsibility go hand in hand.

  Ditsch was founded in 1919 by Wilhelm Ditsch in Mainz and further developed by his son Heinz. Since then, the company has been selling crispy pretzels with passion – today also under the brand Brezelkönig in Switzerland. At Ditsch, we don’t just bake – we live responsibility: for people, the environment, and enjoyment with integrity. A positive future begins in the oven.

• Are there vegan or vegetarian products at Ditsch?

  Of course, Ditsch also offers a selection of delicious vegan and vegetarian products – perfect for a quick snack or a hearty breakfast. Whether it’s our Schlemmerzunge, the Spinach & Mushroom Pizza, or a classic pretzel roll, our vegetarian baked goods stand out for their taste and quality. At busy shop locations, clear labeling on price tags makes it easy to identify vegetarian products – no hidden info, just transparent and easy to spot.

  Many of our independent agency partners proudly offer the vegetarian range as well. The growing demand is essential: investing in variety pays off. Our salted classics, crunchy filled pretzel sandwiches, pizza snacks, sweet pretzels, and croissants – at Ditsch, enjoyment comes in many forms. With innovative product development that identifies market trends and translates them into our high standards of quality and freshness, we continuously evolve our assortment.

• Where can I redeem vouchers?

  Do you have a voucher from a promotion and want to redeem it at Ditsch? Absolutely! In many of our shops across Germany, you can exchange your voucher for savory snacks or hot drinks – quickly and easily. Please note: redemption depends on available stock and capacity at participating locations. In some shops, certain products, such as hot drinks, may not be included in the promotion.

  Also important: promotional vouchers cannot be combined with other discounts. For details, ask our team on-site whether your voucher can be redeemed at that location. We’re happy to help and hope you enjoy your visit with a smile and a tasty snack!

• How sustainable are Ditsch shops?

  Sustainability plays a central role in our Ditsch shops – from using regional ingredients to implementing modern reusable systems. Ditsch actively takes responsibility for the environment and the future. In many shops, you can already use the Vytal reusable system or bring your own cup. We love that – and reward it with a discount on hot drinks.

  Whether it’s Ditsch pretzels, pretzel sticks, or other baked goods, our products are made with care and passion – straight from our in-house bakery to our pretzel stands. As pretzel bakers, we stand for quality and awareness, true to tradition. Our independent agency partners also ensure that our sustainability standards are upheld – guaranteeing consistently high quality at all locations. Ditsch takes responsibility: energy-efficient processes, recyclable packaging, and eco-friendly delivery routes are all part of it.

• Where can I give feedback about a shop?

  Want to share feedback about a Ditsch shop? Whether it’s a suggestion, praise, criticism, or complaint, we appreciate every message! If you had an issue or a particularly positive experience, please send us a message via our contact form. Be sure to include the shop location, date, and time of your visit – this helps us address your concern directly.

  We’re also happy to assist with questions or reviews. Your feedback will be forwarded to the responsible agency partner so we can continuously improve our service at the shop level. Every message helps us provide an even better Ditsch experience for you and other guests. Thank you for taking the time!

• What payment methods are accepted in the shops?

  At Ditsch, enjoying your snack is not only quick but also convenient. Whether you’re craving a freshly baked pretzel or a coffee on the go, payment is contactless and secure:

  • Apple Pay
  • Google Pay
  • Maestro
  • Visa
  • V Pay
  • Diners Club
  • Mastercard

  These options are available in all shops. Your favorite Ditsch location offers not only hot snacks but also modern payment freedom. Just tap your smartphone or card – no cash needed. We continuously improve our services so your shopping experience is as smooth as our pretzels. Our payment options have been expanded to ensure the same comfort at every location, big or small. You’ll find even more to enjoy in our product world and during your next visit.